Last updated: January 1, 2026

These Terms of Service (“Terms”) outline the expectations and responsibilities for clients engaging with Carter Life & Relationship Coaching (“we,” “us,” or “our”). By booking a session, you agree to these Terms.

Coaching Services

We provide:

• Individual coaching

• Couples coaching

• Relationship intensives

• Workshops and group experiences

Coaching is a supportive, growth‑oriented process. It is not therapy, counseling, or medical treatment.

Client Responsibilities

Clients agree to:

• Attend sessions on time

• Communicate honestly

• Participate actively in the coaching process

• Respect boundaries and policies

Scheduling & Payments

All sessions must be booked through Acuity Scheduling. Payments are processed securely through Square.

Full payment may be required at the time of booking depending on the service.

Cancellation & Rescheduling

You may cancel or reschedule your session up to 24 hours before your appointment.

Cancellations made within 24 hours may be:

• Non‑refundable, or

• Subject to a late‑cancellation fee

(You can adjust this based on your preference.)

Refund Policy

Coaching sessions are generally non‑refundable once completed. Refunds for prepaid sessions or packages are handled on a case‑by‑case basis.

No Guarantees

Coaching supports growth, but results vary. We do not guarantee specific outcomes.

Confidentiality

All information shared in coaching sessions is kept confidential except:

• When required by law

• If there is risk of harm to yourself or others

Technology & Communication

Virtual sessions are conducted via Zoom unless otherwise arranged. Clients are responsible for having a stable internet connection.

Limitation of Liability

By participating in coaching, you agree that Carter Life & Relationship Coaching is not liable for:

• Decisions you make

• Outcomes resulting from coaching

• Any indirect or consequential damages

Contact

For questions about these Terms, email: carterlifeandrelationshipcoach@gmail.com